01. How do I find available hotels for the period I want to stay?

In the search menu containing the check-in and check-out data, please select the dates of your stay ,you can sort the listing of hotels by price (when searching for available hotels on a specific date)

02. Where can I find the contact details of the hotel?

You can find the address on the hotel page. The contact details will be given, after you have made the reservation, in the confirmation email.

03. Where can I find the directions to the hotel?

At the bottom of the overview page of the hotel you can find travel information with details on location and directions. On the top left there is an extensive map of the area around the hotel.

04. Are the rates on your website per person or per room?

All rates on the BOOKING website are per room per stay, unless stated differently.

05. Do I pay a reservation fee?

No, we will not charge you a reservation fee.

06. Is breakfast included in the price?

Once you have retrieved the availability for a specific hotel for the requested dates, by clicking on the room name, you will find information about breakfast, taxes and room facilities.

07. Are taxes included in the room rates?

Once you have retrieved the availability for a specific hotel for the requested dates, by clicking on the room name, you will find information about breakfast, taxes and room facilities.

08. Why does Hotelsbestof.com need my credit card details?

In general your credit card details are only required as a guarantee for the hotel in case you don't arrive or cancel too late. This might result in a "no-show" charge (generally the equivalent to one night stay) by the hotel. Hotelsbestof.com will never charge your credit card. You will pay for your stay at the hotel.

09. Does the hotel need a deposit or a payment in advance?

You will pay for your stay at the hotel. If the hotel requires a deposit, it will be clearly mentioned on the overview page of the hotel. However, note that some hotels perform a pre-authorization check on your credit card as an extra guarantee. A pre–authorization is a validity check to reserve a certain amount that would guarantee the room. This amount may correspond to the price of one night or to the total costs of your reservation. Once the credit card has been validated, the reserved amount will be released.

10. What types of credit card can I use to guarantee the reservation?

MasterCard, Visa and American Express are accepted as a guarantee. However, it is possible that the hotel does not accept all of these for payment. Please check at the bottom of the overview page of the hotel the “Hotel Policies” section for ‘Accepted credit cards.'

11. Can I pay for my stay at the hotel with a different credit card than the one used to guarantee the reservation?

As the credit card details are only needed for guarantee purposes, you can pay at the hotel using the method of payment of your choice.

12. My credit card has been charged. How can I get a refund?

Hotelsbestof.com never charges our guests' credit cards. The charge has been performed by the hotel. Therefore, you will need to contact the hotel directly. The hotel's contact details can be found in the confirmation e-mail of your reservation.

13. I do not have a credit card. Can I still book a room?

Unfortunately all hotels require a credit card to guarantee a reservation. We are not able to process any reservation without a credit card.

14. Is it safe to fill in my credit card number? How secure is the Hotelsbestof.com website?

Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by ????????.We also use a firewall which protects our servers and network against unauthorized access.

15. How do I know that my reservation is confirmed?

When you have choose a hotel, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. We advise you to print it out. Within a couple of minutes, you will receive a confirmation email containing more information such as the hotel's contact details.

16. Can I book a hotel room by telephone or email?

Unfortunately, we do not take bookings by telephone or email. But if you need assistance of any sort you can always send an email to contact@hotelsbestof.com

17. What are the check-in and check-out times of a hotel?

The check-in and check-out times differ. You will find them on the “Hotel Policies” section at the bottom of the overview page of the hotel. If you are going to arrive late or very early, we advise you to let the hotel know in advance using the Remarks field in the reservation form (in English or the language of the hotel if possible), or inform the hotel directly using the contact details you will find in your confirmation email.

18. How can I request an early check-in or late check-out time?

We advise you to contact the hotel. You will find the contact details of the hotel in your confirmation email.

19. I will be arriving late in the evening at the hotel. Can I still check-in?

You will find the check-in times on the “Hotel Policies” section at the bottom of the overview page of the hotel. We advise you to contact the hotel to make sure you can check-in late. You will find the contact details of the hotel in your confirmation email.

20. How do I know if the hotel has parking facilities?

On the overview page of the hotel, in the section ‘Travel information', you will find more details about parking facilities at or nearby the hotel. If this information is not specified, please send an e-mail to contact@hotelsbestof.com

21. How can I cancel or change my booking?

You can cancel your reservation or send us a request for a modification by clicking on the link at the bottom of your confirmation email.

22. Do I pay a cancellation fee?

Hotelsbestof.com will never charge you a cancellation fee. However, in order to avoid a cancellation fee from the hotel, please make sure you cancel on time according to the cancellation policy of the hotel. You will find the cancellation policy on the “Hotel Policies” section at the bottom of overview page of the hotel.

23. How do I know that my booking has been cancelled?

After you have cancelled your reservation you will receive an email to confirm your cancellation. If you do not receive the cancellation email, please send an email with the details of your reservation to contact@hotelsbestof.com